FAQ & Policies

At Moose Resort, we look forward to welcoming familiar faces and new guests each season along the shores of beautiful Big Bay de Noc.

We kindly ask that guests let us know their expected arrival time in advance so we can make sure everything is ready for your stay. We can't wait to see everyone again soon! ❤️

If you expect to arrive outside of check-in hours, please call us ahead of time and we'll do our best to accommodate you.

Please understand that we cannot control weather conditions, travel interruptions, emergencies, or personal circumstances. We kindly ask guests to reserve responsibly.

When you book a reservation at Moose Resort, we reserve that time specifically for you and remove the room from availability for other guests. Because our accommodations are time-based reservations, once those dates pass they cannot be resold.

Early Departures

There are no refunds for shortened stays or early departures.

Standard Room Cancellations

• Cancellations must be made at least 7 days prior to your arrival date.
• Cancellations made within 7 days of arrival will result in a charge for the full reservation amount.
• Reservations made within 7 days of arrival are considered final and non-refundable.

Kitchen Suite Cancellations

• Cancellations must be made at least 30 days prior to your arrival date.
• Cancellations made within 30 days of arrival will result in a charge for the full reservation amount.
• Reservations made within 30 days of arrival are considered final and non-refundable.

No-Show Reservations

Guests who do not arrive for their reservation ("no-shows") will be charged for the full reservation amount.

Reservation Changes & Cancellations

All reservation changes or cancellations must be made by calling us directly. 📞 906-644-2318

At Moose Resort, we understand that pets are part of the family, and we are happy to welcome approved dogs with advance notice.

• Dogs are allowed by prior approval only.
• Guests must notify us at the time of booking if they plan to bring a dog.
• There is a $30 pet fee per dog, per stay.
• Unapproved or undisclosed pets are not permitted.
• We reserve the right to decline pets that are not approved in advance.
• Guests are responsible for any damage or excessive cleaning caused by their pet.

For the comfort of all guests:

• Dogs must be well-behaved and under control at all times.
• Pets should not be left unattended in rooms.
• Guests must clean up after their pets.

Please call us directly with any questions before booking with a pet.

All rooms are strictly non-smoking.

This includes cigarettes, cigars, vaping, cannabis, and any other type of smoking inside guest rooms. In accordance with Michigan lodging laws, smoking in rooms is not permitted under any circumstances.

Guests who smoke inside a room will be charged a $200 cleaning and deodorizing fee.

Smoking is permitted outdoors on the property. We simply ask that all guests:

• Be courteous and respectful of other guests.
• Properly dispose of cigarette butts and waste in provided receptacles.
• Use discretion when smoking cannabis and avoid common or highly visible guest areas.

Most importantly, please never smoke inside the rooms. Thank you for helping us keep Moose Resort clean, fresh, and comfortable for everyone.

Our goal is for every guest to have a safe, relaxing, and memorable stay along beautiful Big Bay de Noc. Before booking, we kindly ask guests to review the following important property information.

Use of Property & Amenities

All amenities and recreational areas at Moose Resort are used at your own risk. By staying with us, guests acknowledge and willingly assume responsibility for the use of the property and beach areas.

Our private beach area does not have lifeguards or supervised swimming areas. Children should always be accompanied and supervised by an adult while at the beach and throughout the property.

Use of the beach, picnic areas, and waterfront spaces is entirely at guests' own risk.

Highway Crossing Awareness

Our lakefront beach area is located directly across from the main resort property on US Highway 2.

Guests should use extreme caution when crossing the highway. US-2 is a two-lane highway with a posted speed limit of 65 MPH and can become busy during the summer travel season, as it serves as a major east-west route across Michigan's Upper Peninsula.

That said, visibility along the roadway is excellent in both directions, and traffic typically becomes much quieter during evening hours. We simply encourage guests to take their time, stay alert, and cross carefully.